Shipping

Shipping Info

We ship our wine within, or to the following states: AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY.

We ARE NOT permitted to ship our wine to the following 5 states: AL, AK, KY, MS, UT

At this time, we are not able to ship internationally. We ship all our wine from our fulfillment warehouse in Lakemoor, IL.

 

Manage your order delivery

Need to change your shipping address? Want to put a delivery on hold, or request a specific delivery time? Use FedEx Delivery Manager, an easy, no-cost option offered by our shipping partner. It’s the most efficient way to manage delivery of your FedEx shipments. Learn How To Here. Please Contact Us if you need assistance with this at: Orders@frostwine.com

 

Shipping a gift

We are happy to assist you with shipping our items as gifts. On the Order Review page during checkout, you may select the gift option and include a personalized note. All recipients must be 21 years of age or older to accept the delivery.

 

Shipping to multiple addresses

Please Contact Us to ship multiple orders to different addresses. We will be happy to assist with this request.

Extreme temperatures

Our fulfillment warehouse may hold a wine shipment during extremely hot weather or freezing temperatures to protect the quality of items purchased. These occurrences are most likely during summer months in southwestern states and winter months as our fulfillment warehouse is located in Illinois. When we temporarily hold your shipment, we’ll notify you by email. We’ll also post a message on our website so shoppers know new orders may be delayed.

Receiving a shipment

Upon delivery, our delivery partners will ask to see the receiver’s ID to ensure he or she is 21 or older. The receiver will also be required to sign for the order. If you are unable to be home, we will make two additional attempts to deliver your order, and then it will be held at the shipper’s distribution center. If you have questions about the status of your order or need to have it rerouted, please contact us!

 

Shipping options and rates

Our goal is to process and ship orders the same business day when received before 2 p.m. local time (CST). Shipping orders placed after 2 p.m. local time will ship the following business day; those placed after 2 p.m. on Friday will ship the following Monday, regardless of delivery method.

The shipping rate will be based on the weight of the contents and the service selected for shipment. The rate for each selection will be reflected in your shopping cart and will update as items in the cart are added or removed.

 

Track your order

You will receive a confirmation of order via email once you place your order. Once your order leaves our fulfillment center, we will email you tracking information. This allows you to track your package as it travels to the delivery address. Remember, someone 21 years or older will need to sign for the package upon delivery.